F.A.Q. — WEBTOM:
How to hire our Services:
Do you only work with WordPress?
For websites, yes — we work exclusively with the WordPress platform.
But we offer everything for this platform: website maintenance, WordPress Support, monthly maintenance plans, Speed optimization and other services..
What is WordPress?
As a CMS,(content management system) — a web application that lets you create and manage websites through a visually friendly dashboard.
No programming knowledge required, making it easier to understand.
Is WordPress easy to manage?
Yes. Its dashboard clearly explains each function, so it's quite simple to grasp.
Complexity arises when installing plugins or making advanced adjustments — but that's why we're here. WEBTOM can help you whenever you need it.
What is WordPress used for?
WordPress allows you to build your web project. It is most commonly used to create websites, blogs, and online stores.
As a CMS, it lets you manage content for projects built on WordPress, with its own dashboard and features.
How would you describe WEBTOM?
WEBTOM is a WordPress Support and Maintenance AgencyWe serve people who run online businesses and need to outsource website management tasks.
How to use WordPress?
If your website was built with us, we record all explanation and tutorial videos so you can manage your project on your own.
How can I tell if a website is built with WordPress?
Right-click on the page and select "View Page Source." A new tab opens with code. Press Ctrl+F (or Cmd+F on Mac) and search for the word "WordPress." If any results appear, it's a WordPress site.
What payment methods do you accept?
Currently: Pix, bank slip (boleto), credit card (up to 3 interest‑free installments for lower‑priced items, up to 6 interest‑free installments for higher‑priced items), Mercado Pago, PagSeguro, Nubank, and cryptocurrencies.
How does monthly billing work?
For monthly services, you will receive an invoice every month by email or WhatsApp — either a bank slip or a QR code with the Pix payment code.
How do I finalize the service contract?
We always get in touch and coordinate the entire process during conversations or meetings. Then we finalize everything by email or through your preferred contact method.
Is the maintenance and creation process entirely online?
Exactly. That's how we can serve clients from all over Brazil and now also in the United States.
What is WEBTOM?
A WEBTOM is a company that creates digital solutions — professional WordPress websites and functionalities — helping businesses improve their online presence or internal operations.
See more about who we are.
How do I create a website with WEBTOM?
WEBTOM offers several ways to do this, including:
Traditional website creation: you give us the idea, we set a deadline, and we deliver everything within that timeframe.
Or our exclusive monthly time‑bank system: for lighter websites, the project becomes more affordable.
Or there's WEBTOM's new, exclusive website creation system, which works on a monthly time bank basis; if it's a lighter website, the project becomes cheaper.
Which tools do you use to build WordPress websites?
We use Astra and Woodmart themes, along with the Elementor page builder and WordPress's native Gutenberg editor.
Do you handle both website creation and maintenance?
Yes, we provide support for every aspect of a WordPress website: maintenance, creation, technical support, changes, improvements, and more.
