{"id":19697,"date":"2025-02-20T12:59:02","date_gmt":"2025-02-20T15:59:02","guid":{"rendered":"https:\/\/webtom.com.br\/?p=19697"},"modified":"2026-02-18T23:39:36","modified_gmt":"2026-02-19T02:39:36","slug":"resolucao-de-erros-wordpress","status":"publish","type":"post","link":"https:\/\/webtom.com.br\/en\/manutencao-wordpress\/resolucao-de-erros-wordpress\/","title":{"rendered":"WordPress Troubleshooting Guide"},"content":{"rendered":"\n<p class=\"has-text-align-center wp-block-paragraph\"><strong>Post Atualizado em 20 de janeiro de 2025<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized has-custom-border\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/webtom.com.br\/wp-content\/uploads\/2024\/08\/resolucao-de-erros-para-wordpress-blog-webtom-1024x576.webp\" alt=\"\" class=\"wp-image-19702\" style=\"border-radius:10px;width:518px;height:auto\" title=\"pontos de seguranca para WordPress WEBTOM Pontos mais importantes da seguran\u00e7a para wordPress\" srcset=\"https:\/\/webtom.com.br\/wp-content\/uploads\/2024\/08\/resolucao-de-erros-para-wordpress-blog-webtom-1024x576.webp 1024w, https:\/\/webtom.com.br\/wp-content\/uploads\/2024\/08\/resolucao-de-erros-para-wordpress-blog-webtom-300x169.webp 300w, https:\/\/webtom.com.br\/wp-content\/uploads\/2024\/08\/resolucao-de-erros-para-wordpress-blog-webtom-768x432.webp 768w, https:\/\/webtom.com.br\/wp-content\/uploads\/2024\/08\/resolucao-de-erros-para-wordpress-blog-webtom-150x84.webp 150w, https:\/\/webtom.com.br\/wp-content\/uploads\/2024\/08\/resolucao-de-erros-para-wordpress-blog-webtom.webp 1280w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">Esta passando pro problemas em seu site? Siga nosso guia para a resolu\u00e7\u00e3o de erros para WordPress! Talvez nossas dicas podem te ajudar.<\/figcaption><\/figure>\n\n\n\n<div style=\"height:32px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-rank-math-toc-block has-ast-global-color-4-background-color has-background\" style=\"padding-top:20px;padding-right:20px;padding-bottom:20px;padding-left:20px\" id=\"rank-math-toc\"><h2>T\u00f3picos do Post:<\/h2><nav><ul><li class=\"\"><a href=\"#1-elementor-nao-salva\">1 \u2013 Elementor n\u00e3o salva:<\/a><\/li><li class=\"\"><a href=\"#2-as-imagens-do-meu-site-sumiram\">2 \u2013 As Imagens do meu site sumiram:<\/a><\/li><li class=\"\"><a href=\"#3-tela-branca-no-word-press\">3 \u2013 Tela branca no WordPress:<\/a><\/li><li class=\"\"><a href=\"#4-layout-do-meu-site-quebrou\">4 \u2013 Layout do meu site quebrou:<\/a><\/li><li class=\"\"><a href=\"#5-linhas-de-codigo-aparecendo-no-site\">5 \u2013 Linhas de c\u00f3digo aparecendo no site:<\/a><\/li><li class=\"\"><a href=\"#6-versao-mobile-desalinhada\">6 \u2013 Vers\u00e3o Mobile desalinhada:<\/a><\/li><li class=\"\"><a href=\"#7-word-press-nao-carrega\">7 \u2013 WordPress n\u00e3o carrega:<\/a><\/li><li class=\"\"><a href=\"#8-word-press-nao-envia-e-mail\">8 \u2013 WordPress n\u00e3o envia e-mail:<\/a><\/li><li class=\"\"><a href=\"#9-compra-nao-finaliza-no-woo-commerce\">9 \u2013 Compra n\u00e3o finaliza no WooCommerce:<\/a><\/li><\/ul><\/nav><\/div>\n\n\n\n<div style=\"height:63px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"1-elementor-nao-salva\">1 \u2013 Elementor n\u00e3o salva:<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Em muitos casos, o <a href=\"https:\/\/elementor.com\/\" target=\"_blank\" rel=\"noopener\">Elementor<\/a> que \u00e9 o plugin de constru\u00e7\u00e3o mais popular do WordPress, pode apresentar falhas ao salvar, existem alguns motivos para isso e pontuarei aqui o que voc\u00ea pode fazer para resolver este famoso erro do WordPress.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"a-limpeza-do-banco-de-dados-do-seu-site\"><strong>A. <\/strong>Limpeza do banco de dados do seu site:<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Quando estamos editando as p\u00e1ginas do nosso site, o Elementor acaba salvando pontos de restaura\u00e7\u00e3o destas p\u00e1ginas, e isso n\u00e3o \u00e9 muito amig\u00e1vel ao usu\u00e1rio em rela\u00e7\u00e3o \u00e0 facilidade de limpeza, por isso acaba acumulando e fazendo com que o seu banco de dados fique cheio.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Sendo um dos motivos pelo erro de n\u00e3o salvar, pois seu servidor sem esta limpeza, ficar\u00e1 sem espa\u00e7o para registrar novas entradas.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"a-pratica-de-atualizacao-do-word-press-e-extremamente-necessaria\"><strong>B. Indisponibilidade do seu Servidor<\/strong>:<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Neste caso aqui pode ser uma falta de recurso do servidor, servidor fora do ar ou por conta dos limites de PHP. Definidos no <strong>PHP.INI<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">O ideal \u00e9 sempre setar a estes n\u00fameros, para evitar este problema:<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1342\" height=\"392\" src=\"https:\/\/webtom.com.br\/wp-content\/uploads\/2024\/08\/php-ini-webtom.webp\" alt=\"\" class=\"wp-image-19709\" title=\"\" srcset=\"https:\/\/webtom.com.br\/wp-content\/uploads\/2024\/08\/php-ini-webtom.webp 1342w, https:\/\/webtom.com.br\/wp-content\/uploads\/2024\/08\/php-ini-webtom-300x88.webp 300w, https:\/\/webtom.com.br\/wp-content\/uploads\/2024\/08\/php-ini-webtom-1024x299.webp 1024w, https:\/\/webtom.com.br\/wp-content\/uploads\/2024\/08\/php-ini-webtom-768x224.webp 768w, https:\/\/webtom.com.br\/wp-content\/uploads\/2024\/08\/php-ini-webtom-150x44.webp 150w\" sizes=\"(max-width: 1342px) 100vw, 1342px\" \/><\/figure>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"como-altero-o-meu\">Como altero o meu?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">No v\u00eddeo abaixo deixo um tutorial de como e aonde ir para poder alterar os n\u00fameros dos limites PHP.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Como Aumentar Limite de Mem\u00f3ria no WordPress para Resolver o Erro &quot;upload_max_filesize em php.ini&quot;\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/OI6nvj6RNPg?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" style=\"margin-top:10%;margin-bottom:10%\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"2-as-imagens-do-meu-site-sumiram\">2 \u2013 As Imagens do meu site sumiram:<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">A quebra de imagens ou quando o espa\u00e7o dela fica em branco em um site, podem ter 2 principais causas.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"erro-entre-http-e-https\">A. Erro entre Http e Https:<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">A troca posterior deste sistema e o apontamento pode tirar suas fotos do ar por identificar o caminho da foto com ou sem Https.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">O ideal aqui \u00e9 voc\u00ea colocar um<strong> FORCE HTTPS<\/strong> ou no servidor, ou por algum plugin de SSL, dessa forma ser\u00e3o redirecionadas.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">N\u00e3o funcionando, ter\u00e1 infelizmente de recolocar as fotos em seus lugares, manualmente ou podemos te ajudar caso precise, entrando em contato pela p\u00e1gina de <a href=\"https:\/\/webtom.com.br\/manutencao-wordpress\/\" data-type=\"page\" data-id=\"603\">Manuten\u00e7\u00e3o WordPress<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">B. Erro no servi\u00e7o de CDN:<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Em alguns casos, os sites armazenam fotos em servi\u00e7os de CDN, como <strong><a href=\"https:\/\/www.cloudflare.com\/pt-br\/\" target=\"_blank\" rel=\"noopener\">Cloudflare<\/a><\/strong> ou <strong><a href=\"https:\/\/bunny.net\/\" target=\"_blank\" rel=\"noopener\">Bunny<\/a><\/strong>, nestes casos suas fotos podem desaparecer por atingirem o limite de largura de banda do plano do seu servi\u00e7o de <strong>CDN<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A resolu\u00e7\u00e3o seria ou renovar o plano para um maior, ou retirar seu site deste tipo de servi\u00e7o.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" style=\"margin-top:10%;margin-bottom:10%\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"3-tela-branca-no-word-press\">3 \u2013 Tela branca no WordPress:<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">O famoso e triste <strong>&#8220;H\u00e1 um erro critico no seu site WordPress&#8221;<\/strong>, resultantes em problemas causados por quebra de plugins\/incompatibilidades em atualiza\u00e7\u00f5es ou instala\u00e7\u00f5es dos mesmo.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"falta-de-ferramentas-de-seguranca-na-hospedagem-pode-atrapalhar\"><strong>A. Debug mode<\/strong>:<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Habilite o Debug mode na sua hospedagem, o <strong><a href=\"https:\/\/www.softaculous.com\/\" target=\"_blank\" rel=\"noopener\">Softaculous<\/a><\/strong> tem uma fun\u00e7\u00e3o nativa para isso.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ou voc\u00ea pode ligar esta fun\u00e7\u00e3o, editando o arquivo: <strong>WP CONFIG<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Como ativar o Debug no WordPress (R\u00e1pido e F\u00e1cil) 2022\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/KqCDzMBNF10?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Com o debug habilitado voc\u00ea poder\u00e1 ver qual o plugin que est\u00e1 sendo a causa desta tela branca do WordPress, podendo ent\u00e3o desativ\u00e1-lo.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">B. Como resolver:<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Como desativo o mesmo? V\u00e1 at\u00e9 o gerenciador de arquivos da sua hospedagem, acesse a pasta WP CONTENT procure em PLUGINS e vejo a pasta com o nome do plugin em quest\u00e3o, mude o nome desta pasta adicionando um &#8220;old&#8221; ao final do nome.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ap\u00f3s isso veja se seu site voltou ao normal.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Para segui com ele em funcionamento, agora voc\u00ea ter\u00e1 de testar um por um para determinar o outro plugin que est\u00e1 entrando em conflito com este que quebrou seu site.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" style=\"margin-top:10%;margin-bottom:10%\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"4-layout-do-meu-site-quebrou\">4 \u2013 Layout do meu site quebrou:<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">O erro WordPress dos mais comuns, geralmente um problema causado em plugins que s\u00e3o os construtores de p\u00e1ginas, como o Elementor ou o Tema em quest\u00e3o, ativo em seu site.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Aqui o problema pode seguir 2 caminhos.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"a-cache\">A. Cache:<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c0s vezes algumas configura\u00e7\u00f5es de cache como Compress\u00e3o de HTML pode fazer o site quebrar com espa\u00e7amento incorreto ou algo do tipo. Limpe o cache completo do seu site.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"b-estrutura-elementor-mal-configurada\">B. Estrutura Elementor mal configurada:<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Pode ser tamb\u00e9m que voc\u00ea tenha coloca as colunas em um tipo de formata\u00e7\u00e3o que a princ\u00edpio ficou legal porem com as mudan\u00e7as e corre\u00e7\u00f5es das atualiza\u00e7\u00f5es acabam fazendo seus &#8220;gatos de design&#8221; quebrarem, verifique a configura\u00e7\u00e3o das colunas.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"b-estrutura-elementor-mal-configurada\">C. Fun\u00e7\u00e3o de Cache ou de Otimiza\u00e7\u00e3o habilitada:<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">As coisas acabam mudando com uma certa frequ\u00eancia no WordPress, ent\u00e3o \u00e0s vezes uma otimiza\u00e7\u00e3o antes feita possa ser o motivo, no caso, voc\u00ea pode desabilitar o plugin de cache de forma tempor\u00e1rio, assim como desabilitar quest\u00f5es de otimiza\u00e7\u00e3o ou do tema, ou do Elementor. A partir dai, poder\u00e1 fazer a an\u00e1lise e descobrir o que causa.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" style=\"margin-top:10%;margin-bottom:10%\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"esta-confuso\">Est\u00e1 confuso?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Caso o post pare\u00e7a confuso ou est\u00e1 com termos muito complexos, entre em <a href=\"https:\/\/webtom.com.br\/contato\/\" data-type=\"page\" data-id=\"33\">contato conosco da WEBTOM<\/a> e deixe seu feedback para ou revisar os textos ou para te ajudar com suas d\u00favidas de forma espec\u00edfica.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Temos aqui servi\u00e7os que podem ajudar voc\u00ea e seu site:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/webtom.com.br\/manutencao-wordpress\/\" data-type=\"page\" data-id=\"603\">Manuten\u00e7\u00e3o WordPress para casos isolados.<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/webtom.com.br\/suporte-para-wordpress\/\" data-type=\"page\" data-id=\"5268\">Suporte WordPress, para problemas mais emergentes.<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/webtom.com.br\/manutencao-wordpress-mensal\/\" data-type=\"page\" data-id=\"20239\">Manuten\u00e7\u00e3o e Suporte WordPress mensal, para ter v\u00e1rios servi\u00e7os para o seu site.<\/a><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Basta clicar nos links e nos chamar!<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" style=\"margin-top:10%;margin-bottom:10%\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"5-linhas-de-codigo-aparecendo-no-site\">5 \u2013 Linhas de c\u00f3digo aparecendo no site:<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Este erro \u00e9 comum quando temos plugins ou temas com vers\u00f5es incompat\u00edveis com o PHP usado no site, ou com vers\u00f5es diferentes dos plugins que eles precisam para funcionar.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"a-plugins-e-licencas\">A. Plugins e Licen\u00e7as:<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Outra boa possibilidade de identificar este erro \u00e9 buscar saber com o dono do site se a licen\u00e7a do plugin que acusa o erro em seu site, \u00e9 oficial ou GPL.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pode acontecer da atualiza\u00e7\u00e3o de um plugin GPL, resulte neste erro, pois o ideal \u00e9 manter, oficial, free e GPL sendo mantidos com suas licen\u00e7as.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><a href=\"https:\/\/kinsta.com\/pt\/aprenda\/wordpress-gpl\/\" target=\"_blank\" rel=\"noopener\">O que \u00e9 um plugin GPL?<\/a><\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" style=\"margin-top:10%;margin-bottom:10%\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"6-versao-mobile-desalinhada\">6 \u2013 Vers\u00e3o Mobile desalinhada:<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">O cache pode ser o culpado desta quest\u00e3o, por\u00e9m grande parte fica no construtor de p\u00e1ginas.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ele pode estar com algum cache interno, por exemplo, o Elementor tem a possibilidade de &#8220;Gerar arquivos e dados novamente&#8221; que podem resolver estes problemas.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Basta ir em: <strong>Elementor &gt; Ferramentas<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"507\" src=\"https:\/\/webtom.com.br\/wp-content\/uploads\/2024\/09\/elementor-ferramentas-1024x507.jpg\" alt=\"\" class=\"wp-image-19764\" title=\"\" srcset=\"https:\/\/webtom.com.br\/wp-content\/uploads\/2024\/09\/elementor-ferramentas-1024x507.jpg 1024w, https:\/\/webtom.com.br\/wp-content\/uploads\/2024\/09\/elementor-ferramentas-300x148.jpg 300w, https:\/\/webtom.com.br\/wp-content\/uploads\/2024\/09\/elementor-ferramentas-768x380.jpg 768w, https:\/\/webtom.com.br\/wp-content\/uploads\/2024\/09\/elementor-ferramentas.jpg 1489w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Outra condi\u00e7\u00e3o, pode ser configura\u00e7\u00f5es feitas ou no editor como algo setado para melhorar o desempenho ou alguma configura\u00e7\u00f5es do seu plugin de cache como o Minificar CSS, por exemplo.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" style=\"margin-top:10%;margin-bottom:10%\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"7-word-press-nao-carrega\">7 \u2013 WordPress n\u00e3o carrega:<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Aqui o tempo de carregamento longo do painel do WordPress e o n\u00e3o carregar podem ser os limites no PHP do servidor e a falta de limpeza do banco de dados do seu site.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">O Armazenamento ocupado pelo seu site e seu banco de dados, pode fazer om que isso ocorra tamb\u00e9m, o ideal \u00e9 verificar o que est\u00e1 sendo armazenado l\u00e1, para poder apagar.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Uma <a href=\"https:\/\/webtom.com.br\/otimizar-wordpress\/\" data-type=\"page\" data-id=\"605\">Otimiza\u00e7\u00e3o do seu site<\/a> ou uma <a href=\"https:\/\/webtom.com.br\/manutencao-wordpress\/\" data-type=\"page\" data-id=\"603\">Manuten\u00e7\u00e3o Preventiva\/Limpeza no seu WordPress<\/a>, pode ajudar voc\u00ea com esse problema.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" style=\"margin-top:10%;margin-bottom:10%\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"8-word-press-nao-envia-e-mail\">8 \u2013 WordPress n\u00e3o envia e-mail:<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Erro bastante comum, j\u00e1 que o WordPress n\u00e3o tem um sistema funcional para o envio de e-mail e acaba precisando de um Plugin para criar um caminho de envio e recebimento de e-mail, geralmente feitos por <strong><a href=\"https:\/\/br.wordpress.org\/plugins\/wp-mail-smtp\/\" target=\"_blank\" rel=\"noopener\">plugins de SMTP<\/a><\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Basta configura los corretamente para ver seus e-mails sendo enviados e recebidos novamente.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" style=\"margin-top:10%;margin-bottom:10%\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"9-compra-nao-finaliza-no-woo-commerce\">9 \u2013 Compra n\u00e3o finaliza no WooCommerce:<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">N\u00e3o \u00e9 muito falado, mas a falta de preenchimento de alguns campos no processo da compra podem resultar em falhas e recusas de compras, preferencialmente, coloque todos os campos como obrigat\u00f3rios.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Outra coisa a se analisar \u00e9 seu gateway de pagamento, alguns como o <strong><a href=\"https:\/\/pagseguro.uol.com.br\/\" target=\"_blank\" rel=\"noopener\">Pagseguro<\/a><\/strong> enfrentam esta m\u00e1 fama, outros como o <strong><a href=\"https:\/\/www.asaas.com\/login\/auth\" target=\"_blank\" rel=\"noopener\">ASAAS<\/a><\/strong> j\u00e1 parecem ter menos recusa de compras.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Mas fique atento tamb\u00e9m aos Logs do seu <a href=\"https:\/\/woocommerce.com\/pt-br\/\" target=\"_blank\" rel=\"noopener\">Woocommerce<\/a>, eles acusam o problema ou te d\u00e3o um norte, apesar de serem confusos de ler.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\" style=\"margin-top:10%;margin-bottom:10%\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"precisa-de-ajuda\">Precisa de ajuda?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Temos aqui servi\u00e7os que podem ajudar a resolver os erros pelos quais seu site enfrenta na p\u00e1gina de <strong><a href=\"https:\/\/webtom.com.br\/suporte-para-wordpress\/\">resolu\u00e7\u00e3o de problemas WordPress<\/a><\/strong> e temos um suporte incluso em <strong><a href=\"https:\/\/webtom.com.br\/manutencao-wordpress-mensal\/\">Manuten\u00e7\u00e3o de sites mensal WordPress<\/a><\/strong>.<\/p>\n\n\n<style id=\"wpforms-css-vars-1402-block-e00b6312-9515-4503-aa45-29f75e9e0fde\">\n\t\t\t\t#wpforms-1402.wpforms-block-e00b6312-9515-4503-aa45-29f75e9e0fde {\n\t\t\t\t--wpforms-button-background-color: var(--ast-global-color-2);\n--wpforms-button-border-style: solid;\n--wpforms-button-border-color: var(--ast-global-color-0);\n--wpforms-field-size-input-height: 43px;\n--wpforms-field-size-input-spacing: 15px;\n--wpforms-field-size-font-size: 16px;\n--wpforms-field-size-line-height: 19px;\n--wpforms-field-size-padding-h: 14px;\n--wpforms-field-size-checkbox-size: 16px;\n--wpforms-field-size-sublabel-spacing: 5px;\n--wpforms-field-size-icon-size: 1;\n--wpforms-label-size-font-size: 14px;\n--wpforms-label-size-line-height: 17px;\n--wpforms-label-size-sublabel-font-size: 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id=\"wpforms-1402-field_1-container\" class=\"wpforms-field wpforms-field-name\" data-field-id=\"1\"><label class=\"wpforms-field-label\" for=\"wpforms-1402-field_1\">Nome: <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-1402-field_1\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][1]\" aria-errormessage=\"wpforms-1402-field_1-error\" required><\/div><div id=\"wpforms-1402-field_2-container\" class=\"wpforms-field wpforms-field-email\" data-field-id=\"2\"><label class=\"wpforms-field-label\" for=\"wpforms-1402-field_2\">E-mail <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"email\" id=\"wpforms-1402-field_2\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][2]\" spellcheck=\"false\" aria-errormessage=\"wpforms-1402-field_2-error\" required><\/div><div id=\"wpforms-1402-field_10-container\" class=\"wpforms-field wpforms-field-text wpforms-one-half wpforms-first\" data-field-id=\"10\"><label class=\"wpforms-field-label\" for=\"wpforms-1402-field_10\">Url do site:<\/label><input type=\"text\" id=\"wpforms-1402-field_10\" class=\"wpforms-field-large\" name=\"wpforms[fields][10]\" aria-errormessage=\"wpforms-1402-field_10-error\" ><\/div><div id=\"wpforms-1402-field_13-container\" class=\"wpforms-field wpforms-field-text wpforms-one-half wpforms-last\" data-field-id=\"13\"><label class=\"wpforms-field-label\" for=\"wpforms-1402-field_13\">WhatsApp:<\/label><input type=\"text\" id=\"wpforms-1402-field_13\" class=\"wpforms-field-large wpforms-masked-input\" data-rule-inputmask-incomplete=\"1\" data-inputmask-mask=\"(99)99999-9999\" name=\"wpforms[fields][13]\" aria-errormessage=\"wpforms-1402-field_13-error\" ><\/div><div id=\"wpforms-1402-field_7-container\" class=\"wpforms-field wpforms-field-select wpforms-field-select-style-modern\" data-field-id=\"7\"><label class=\"wpforms-field-label\" for=\"wpforms-1402-field_7\">Deu problema, quando? <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><select id=\"wpforms-1402-field_7\" class=\"wpforms-field-large wpforms-field-required choicesjs-select\" data-size-class=\"wpforms-field-row wpforms-field-large\" data-search-enabled=\"\" name=\"wpforms[fields][7]\" required=\"required\"><option value=\"\" class=\"placeholder\" disabled  selected='selected'><\/option><option value=\"Foi depois de Instalar\/Atualizar algo\"  class=\"choice-1 depth-1\"  >Foi depois de Instalar\/Atualizar algo<\/option><option value=\"De Repente\"  class=\"choice-2 depth-1\"  >De Repente<\/option><option value=\"Depois de Alterar Algo\"  class=\"choice-3 depth-1\"  >Depois de Alterar Algo<\/option><option value=\"Depois que algu\u00e9m alterou algo\"  class=\"choice-4 depth-1\"  >Depois que algu\u00e9m alterou algo<\/option><option value=\"N\u00e3o Sei Exatamente\"  class=\"choice-5 depth-1\"  >N\u00e3o Sei Exatamente<\/option><\/select><\/div><div id=\"wpforms-1402-field_9-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"9\"><label class=\"wpforms-field-label\" for=\"wpforms-1402-field_9\">Descreva:<\/label><input type=\"text\" id=\"wpforms-1402-field_9\" class=\"wpforms-field-large\" name=\"wpforms[fields][9]\" placeholder=\"Descreva o problema...\" aria-errormessage=\"wpforms-1402-field_9-error\" ><\/div><\/div><!-- .wpforms-field-container --><div class=\"wpforms-recaptcha-container wpforms-is-turnstile\" ><div class=\"wpforms-turnstile\" data-sitekey=\"0x4AAAAAAAanleytIPrH4KOf\" data-action=\"FormID-1402\"><\/div><input type=\"text\" name=\"g-recaptcha-hidden\" class=\"wpforms-recaptcha-hidden\" style=\"position:absolute!important;clip:rect(0,0,0,0)!important;height:1px!important;width:1px!important;border:0!important;overflow:hidden!important;padding:0!important;margin:0!important;\" data-rule-turnstile=\"1\"><\/div><div class=\"wpforms-submit-container\" ><input type=\"hidden\" name=\"wpforms[id]\" value=\"1402\"><input type=\"hidden\" name=\"wpforms[time_token]\" value=\"1790132552.eb970f1fd2181afbfdb9e5d3ff0f473e2db8cfc0d3abc2304f99fbcd78eab54c\"><input type=\"hidden\" name=\"page_title\" value=\"\"><input type=\"hidden\" name=\"page_url\" value=\"https:\/\/webtom.com.br\/en\/wp-json\/wp\/v2\/posts\/19697\"><input type=\"hidden\" name=\"url_referer\" value=\"\"><button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-1402\" class=\"wpforms-submit\" data-alt-text=\"Enviando\" data-submit-text=\"Enviar\" aria-live=\"assertive\" value=\"wpforms-submit\">Enviar<\/button><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/webtom.com.br\/wp-content\/plugins\/wpforms-lite\/assets\/images\/submit-spin.svg\" class=\"wpforms-submit-spinner\" style=\"display: none;\" width=\"26\" height=\"26\" alt=\"Loading\" title=\"\"><\/div><\/form><\/div>  <!-- .wpforms-container -->\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>See the guide to troubleshooting errors that may occur on your WordPress site and learn how to resolve 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